Refund policy
Return & Refund Policy
At DIAMALFI, we stand behind the quality of our products and are committed to providing excellent customer service. Please review our return and refund policy below for a clear understanding of how returns and refunds are handled.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee, which means you have 30 days from the date you receive your item to request a return if you are not satisfied with your purchase.
If your return is approved, you will receive a refund for the full product purchase price. Please note that shipping costs are non-refundable and will not be included in the refund.
How to Start a Return
To initiate a return, you must contact us directly via email at support@diamalfi.com within 30 days of delivery.
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
Return Address:
DIAMALFI
915 Whitaker Ave.
Pasadena, TX 77506
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at support@diamalfi.com so we can evaluate the issue and make it right.
Non-Returnable Items
Due to the nature of our products, the following items are non-returnable:
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Personal care and beauty products
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Custom or personalized items
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Sale items
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Gift cards
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Hazardous materials or flammable products
If you have questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to receive a different item is to return the original product (if eligible). Once the return is approved, you may place a new order for the replacement items.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@diamalfi.com.